Service And Suppor

The Fangge is based on "service, customer and technology". Users are our core; users are the definition of our service and product quality. The principle of integrity is that it attaches great importance to users' opinions and feelings, and provides products and services.
 
In the premise of obtaining reasonable profits, it is very important to make our esteemed customers satisfied.
 
Three ways to get support:
 
1.Official Website Online Message 
2.Service Telephone: 0086 635 2288555
3.Customer Service Center Mailbox: sdfangge@163.com
 
After-sales service commitments:
 
1, one year after the product is delivered, it will be guaranteed and maintained for life.
2. Within one year after the product is delivered for use, the company is responsible for free maintenance of the faults arising from normal use; if the product is damaged due to abnormal use, the company is responsible for maintenance, charges a cost fee.
3, after the expiration of the warranty period, the company will provide you with maintenance services for life and charge the cost.
 
Third party professional logistics:
 
All products provided by the Fangge will be delivered by the company's logistics department to a third-party professional logistics company or express delivery company at the agreed address with the customer in the contract. Our personal care-free service will be delivered throughout the logistics process, if users are enjoying the logistics provided by partners.
 
Unfair treatment in the process of service, please contact the Fangge customer relationship management center (0086 635 2288555) directly for support and assistance, while the Fangge will regularly review the service process to avoid such phenomena.
 
Special reminder:
 
Fangge and its logistics partners bear the risk of product damage in the process of logistics services, while trying to avoid such phenomena. After the goods have been delivered to the user's site and signed and received, it is strongly recommended that the user should take a comprehensive and careful look at the appearance, quantity and accessories of the delivered goods.Acceptance can only be signed. The Fangge will try its best to avoid any problems related to logistics and delivery after the delivery. In the process of use, the Fangge will always focus on user experience and properly handle various after-sales service matters.

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